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We respond within one business day ·

Thank you for your enquiry. A member of the AxG team will be in touch within one business day at the email address you provided.

Questions we
get asked a lot

How quickly will you get back to me?

We reply to every enquiry within one business day. If it is quicker to talk, book a free call or message us on WhatsApp.

Is the first call really free?

Yes. It is a free 30 minute call with no obligation and no pressure. We look at how your business handles calls and enquiries today and tell you honestly whether we can help.

Do I need any technical knowledge?

No. We build everything around your business, set it up for you and hand it over live. No tech skills needed.

How long does it take to go live?

Our AI receptionist, WhatsApp assistant and website chatbot are live within 10 working days.

How much does the AI receptionist cost?

A bespoke build starts from £300. After that, Starter is £150 a month with 200 minutes of talk time (30p a minute after that), and Growth is £199 a month with 500 minutes (25p a minute after that) with CRM and email integration included. The WhatsApp assistant and website chatbot are priced on scope.

What if I go over my minutes?

Extra minutes are charged at your plan's per minute rate, and your dashboard shows your minutes as you go. If you regularly go over on Starter, Growth usually works out cheaper.

Does it sound like a robot?

It uses frontier voice models chosen for realism and low latency, so conversations flow naturally without awkward pauses. It is built from your actual services, prices and the questions your customers really ask, not a generic script.

What happens if it can't answer something?

It takes the caller's name, number and the reason for their call so you can ring them back, and urgent calls can be passed straight through to you. You get a summary of every call.

Do I keep my phone number?

Yes. Your customers keep calling the number they already know, and calls are forwarded to your receptionist. If the service is ever unavailable, calls fall back to your own number or voicemail.

Can I update my prices and opening hours myself?

Yes. Your client dashboard lets you update your prices, hours and business information whenever you like, and it is included in your monthly fee. You can also see your calls and minutes there.

Is my customers' data safe?

We work to UK GDPR. Call recordings are kept for 90 days, and your data is never used to train AI models. A list of the providers we use is available on request.

What is the business audit?

A £500 fixed price review of your systems, tools and processes. You get a written report on what is broken and what it is costing, a call to walk through every finding, and a priority list of what to fix first. There is no obligation to go further.

Still got a question? Book a free call or message us on WhatsApp.